5

Much calmer environment than any dealer's service department. There is no blaring TV in the waiting room and the people who work at Sallas in KC MO do not seem pressured to sell you more than what you came in for. I came in for an oil change with the 25% off special and I requested the complimentary 10-point inspection, and after I mentioned that I had been told a noise that I had been hearing was the drive train, they had an experienced technician drive my truck and provide a diagnosis. I noticed through the window in the door to the service department that the truck was up on the rack for a while and, after the oil change and inspection, when the service advisor met with me before I paid I was shown photos of the truck and the specific issues under the truck that needed addressing. I could see that a bracket that supported the exhaust system was rusted and beginning to break, and I could see that a tie rod needed to be replaced, as well as the condition of other parts that might need to be replaced because of the age of the vehicle. The write-up of the work requested and the resulting findings was clear and complete and items needing attention were prioritized according to safety, repair, or maintenance importance. The service advisor told me specifically which items would not pass the state vehicle inspection, and the paperwork that I was presented with included cost estimates for issues that might need to be addressed for safety. An email that I received after the service appointment included a link with photos that documented the items detailed on the paperwork that I received from the service advisor. My impression is that the people who work here have their minds on the work that needs to be done and on seeing their customers as real people and not just part of the equation for keeping their jobs or getting a good review or whatever the people working at the dealerships where I have gone for service are contending with. Much better experience than at the dealer's.

5

always do a great job and I appreciate it.

5

Good job as always.

5

Thank you so much for the quick turn around on my vehicle. I really appreciated it.

5

Sallas has always done great work for me! Free rides home too!

5

As usual, the service at Sallas on 87th street was great from the moment I entered the business. I had been having problems with the HVAC system in my 2006 Explorer. The fan only worked on one setting (high) and the vent selection control was not working properly. I described my problems to John Blauw and he immediately knew what I was talking about and told me what was most likely going on. and most importantly, yes,they could fix it. I got an appointment for two days later. During that day, John called to tell me the fan speed problem had been solved and repaired, but the vent selection repair was going to be quite costly and would take considerably more time. He gave me the choice of going ahead with or just leaving it as is. I chose the later. When I picked my vehicle up I found it had been repaired just as described and I enjoyed not having the fan running full blast of the drive home. The next morning, John had e-mailed me a Thank You and attached a link to my Explore's "Digital Inspection Results". This document is sensational. I will bring my Explorer in in a couple of weeks to get the items that need attention fixed. The crew at your 87th Street Location is the best.

5

Explained everything that needed done before the work was done.

5

Barry and the mechanic whose name I cannot remember right now were awesome in assisting me. I love the check in process, the system which allows for updates and progress on my car and the overall experience was awesome. They worked until the problem was resolved! Thank you! Thank you! Thank you!

5

Great shop. Communicated as necessary, everyone was nice and professional. Dealership told me it was going to cost 6 times what I ended up paying at Sallas.

5

The staff are friendly, and professional. They took time to explain everything to me in detail. The process from start to finish was seamless. They did an excellent job on my brakes. Thank you so much!